Exchange and return

Return

Within what amount of time can I return my order? 

There is always the possibility that the order is not what you expected. In this case, returns are accepted within 14 days. Once MAG has received your return shipment, we will refund your payment. When you return the package to MAG Creative Footwear, it is important that the shoes are not used and the packaging is not damaged. Please make sure that your package is returned correctly, otherwise we won't be able to refund you the (full) amount.

How can I return my order?

When you want to return your order, you can follow this step-by-step plan:

1. Send an email to webstore@mag.nl so we know to expect your return shipment. You must mention your order number/invoice number in the e-mail.
2. You must pack the shoes (in original packaging) in such a way that they won’t be damaged in transit. Please include your name and invoicenumber.
3. As a final step you have to address and label the package. Return costs are your responsibility. 

MAG Creative Footwear B.V.
Watermolenstraat 3e, 
4708 AN Roosendaal, 
The Netherlands. 

Exchange

Is there a time limit for exchanging my order?

There is always the possibility that the order is not what you expected.  In this case, exchanges are accepted within 14 days. It is important that the shoes are not used and the packaging is not damaged. Please make sure that your package is returned correctly.

How can I exchange my order?

1. Send an email to webstore@mag.nl so that we expect your return shipment.  In this e-mail you must mention your order number/invoice number and the size/color etc. that you want to receive instead of the original shipment.
2. You must pack the shoes (in original packaging) in such a way that they won’t be damaged in transit.
3. As final step you have to address and label the package. Return costs are your responsibility.

MAG Creative Footwear B.V. 
Watermolenstraat 3e, 
4708 AN Roosendaal, 
The Netherlands. 

I have received the wrong article. What do I have to do?

If you receive the wrong article, contact us as fast as possible (within 14 days) by sending an email to webstore@mag.nl. Include in your email the order number/invoice number and a description of the problem (wrong shoe, color, size, damage etc.) You can send the package back to the following address. Return costs are your responsibility.

MAG Creative Footwear B.V. 
Watermolenstraat 3e, 
4708 AN Roosendaal, 
The Netherlands. 

We will refund the shipping cost within 5 working days to your bank account. If we don’t have the right style/color/size in stock anymore, you will also be refunded the order cost within 5 working days to your bank account.

I have another question about returns/exchanges

Email your question to: webstore@mag.nl