Order, delivery, payment

Ordering

I would like to order MAG shoes. How can I order them?

Look for your favorite MAGs and add them to your shoppingbag (My MAG bag).

Click on the option ‘add to cart’ and follow the order process. Please fill in your personal details carefully, as this will avoid confusion. After finishing the process you will receive a confirmation by e-mail. After receipt of the total amount, MAG will ship your order within 2 working days to the delivery address mentioned in your order.

Is it possible to cancel my order?

We want to keep the delivery time as short as possible; therefore it is not possible to cancel your order. However, it is possible to return your order.

Do I have to pay for the shipping costs?

No you don't have to pay for this service. We offer FREE SHIPPING WORLDWIDE.

Delivery

How does the process of the delivery work?

After receipt of your payment, your package will be shipped within 2 working days.

How long does it take to receive my package?

This depends on where you live. For instance Germany around 2 business days, France 4 days, US and Canada 5 to 10 days.

I have another question about my order/delivery

Mail your question to webstore@mag.nl

Payment

What are possible payment methods?

You can pay for your order with Paypal, creditcard or a manual bank transfer.

Manual bank transfer

If you choose a manual bank transfer, you will receive an email from Buckaroo/mag.nl with the exact payment instructions. Buckaroo Online Payment Services is a company that facilitates the payments from MAG and many other webshops.

Attention! If you choose a bank transfer, we will send your order only after we have received your payment. Depending on your bank, this can take two to five working days.

Payment with credit card

MAG Creative Footwear accepts MasterCard, Visa and American Express. You have to enter your credit card details through a safe SSL-server. After acceptance of your payment by the credit card company we will ship your order.There are some extra costs linked to this payment method.

Is it possible to pay afterwards?

No, it is not possible to pay afterwards. Orders can only be processed with the above-mentioned payment methods.

How long does it take to receive a refund?

In the case that you will be receiving a refund (or part of it), we will make sure it is repaid to your bank account within 5 business days after receiving your return shipment.

I have another question about payments on MAGs webshop.

Mail your question to webstore@mag.nl.